Support Specialist - Tebex
- Remote, United Kingdom
- Entry-level
- Full-time
Description
We’re looking for a courageous Support Specialist to join the Tebex team and assist our creators and buyers.
As a Support Specialist, you’ll be the first line of response for all Tebex-related questions, concerns, and inquiries.
So if you have a passion for helping others, a knack for problem-solving, and legendary communication skills - come over and join our quest.
Responsibilities
In this role, you will:
- Answer Tebex-related product questions and services
- Process support tickets and messages in an effective and efficient manner via chats and emails.
- Resolve issues and communicate in a helpful and supportive tone
- Maintain a proactive outreach mindset when resolving customer issues
- Inform customers about both current and potential service issues
- Handle customer feedback and escalate issues as needed
- Maintain Support documentation up-to-date with changes in the platform, knowledge management with GetGuru
- Track and monitor KPIs, NPS (Net Promoter Score), and support ratings
Requirements
- 2+ years of experience in online customer support
- A proven track record of maintaining high standards and attention to detail
- Technical background with a basic understanding of API’s, databases and HTML/CSS/JavaScript
- Effective communication skills, with an emphasis on active listening
- Strong attention to detail and the ability to remain level-headed when dealing with challenging situations
- Openness to feedback, constructive criticism, and new ideas
- Demonstrated positive, customer-oriented attitude with strong interpersonal skills to assist and troubleshoot buyer and seller problems effectively
- Availability to work full time, approximately 40 hours per week Thursday to Monday, with hours/shifts determined based on the team’s needs
- Experience investigating and troubleshooting software/web issues
Bonus Points
- Experience with SQL, relational databases and solving technical issues
- Passion for PC Gaming
About Us
As part of Overwolf, the leading modding platform in the game industry, Tebex supports thousands of server owners and content creators on various platforms, including Minecraft, Rust, Discord, Ark, FiveM, and more.
About Us
Overwolf is the world’s leading platform for in-game creators and gamers who build or consume user-generated content around their favorite games. We’re talking about some of the biggest AAA titles out there – games like Minecraft, League of Legends, World of Warcraft, PUBG, and Fortnite – to name a few.
The way people create and play games worldwide is changing, and Overwolf is leading the revolution. We empower just about Loading...K creators to make the best games even better - giving them everything they need to create unique gaming experiences that serve more than Loading...M gamers every month.
Our mission is to turn in-game creation into a new profession and build the next generation of games. And we’re just getting started.
Are you ready to join the pack and shape the future of gaming?
